Shipping policy
Thank you for shopping with Nicholas Brooklyn!
Every order is carefully packed with the same attention to quality and care that we’ve proudly provided our customers for decades. We truly appreciate your business and are committed to getting your order to you as quickly and safely as possible.
Order Processing
Please allow 3–5 business days for your order to be processed before it ships.
Orders are processed Monday through Friday, excluding weekends and holidays.
During holidays, promotions, new product launches, or periods of high order volume, processing times may be slightly longer. If this happens, we appreciate your patience and understanding.
Shipping Methods
We currently ship orders throughout the United States using USPS.
Available shipping options may include:
- USPS Ground Advantage
- USPS Priority Mail
Shipping rates are calculated during checkout based on your order, package weight, and delivery address.
Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email containing your USPS tracking number so you can follow your package every step of the way.
Local Pickup
We offer FREE local pickup at our Brooklyn store.
Please allow 3–5 business days for your order to be processed and prepared for pickup.
Once your order is ready, we’ll send you an email notification letting you know it’s available for pickup.
When picking up your order, please bring your order confirmation number. A valid photo ID may be requested if necessary.
Incorrect Shipping Address
Please verify that your shipping address is correct before placing your order.
Nicholas Brooklyn is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses entered during checkout.
If you notice an error after placing your order, please contact us immediately. If your order has not yet been processed, we’ll do our best to update the address.
Lost, Delayed, or Stolen Packages
Once your order has been shipped, delivery is the responsibility of USPS.
If your package is delayed, marked as delivered but cannot be located, or appears to be lost in transit, we recommend contacting USPS first. You are also welcome to contact us, and we’ll gladly assist you in working toward a resolution whenever possible.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping box and packaging
We’ll carefully review your claim and work with you to provide a replacement, store credit, or refund when appropriate.
Questions?
If you have any questions about your shipment or need assistance with your order, we’re always happy to help.
Nicholas Brooklyn
1396 Fulton Street
Brooklyn, NY 11216
Phone: (718) 858-4400
Email: nicholasbrooklyn@gmail.com