Refund policy

Return & Refund Policy

At Nicholas Brooklyn, we take pride in offering high-quality products and providing exceptional customer service. We want you to shop with confidence, and if there’s ever an issue with your order, we’re here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The item must be in the same condition that you received it.
Proof of purchase or your order number is required.

To request a return, please contact us before sending any item back.

Email: nicholasbrooklyn@gmail.com

Return Address:

Nicholas Brooklyn

1396 Fulton Street

Brooklyn, NY 11216

Returns sent without first contacting us and receiving return instructions may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

We shipped the wrong item.
The item arrived damaged or defective.

Original shipping charges are non-refundable unless the return is the result of our error.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on products that have been opened, used, or tampered with.

This includes, but is not limited to:

Fragrance Body Oils
Herbal Supplements
Vitamins
Bitters
Herbal Wellness Products
Personal Care Products
Oils, creams, soaps, and similar personal-use products
Gift Cards
Clearance or Final Sale items

Fragrance Body Oils

Because fragrance is a personal preference, we cannot accept returns or exchanges on opened fragrance body oils simply because the scent is not preferred.

If your fragrance body oil arrives damaged, leaking, or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the product
Photos of the shipping box (if applicable)

Once reviewed, we’ll work with you to provide a replacement, store credit, or refund when appropriate.

Exchanges

The quickest way to receive a different item is to return the eligible unopened product and place a new order once your return has been approved.

Order Cancellations

Orders may be canceled within 1 hour of being placed, provided they have not already been processed for fulfillment.

Orders that have already been processed, packed, or shipped cannot be canceled.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your financial institution to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional consumer rights, including the right to cancel or return your order within 14 days, subject to applicable laws.

Our Commitment

Our goal is always to provide excellent customer service. If you experience an issue not specifically covered by this policy, please contact us. We will review each situation carefully and work toward a fair resolution whenever possible.